Shipping Policy
How much does shipping cost?
AUSTRALIA
Shipping within Australia is charged at a flat rate of $10. For orders over $100, shipping is free.
INTERNATIONAL
Available shipping options will be displayed at checkout. If you can't find your country, we won't be able to deliver to you.
How long will my order take to arrive?
Sendle Tracked 4 - 12 business days no signature required (PO Boxes and Parcel Lockers on this service)*
OR 2-4 business days with DHL Express Courier Metro areas (Recommended) Rural address will take 3-4 days longer.
Please allow 24hrs for orders to be processed by the Hotmilk team ready for transport with your selected shipping option.
Here are some important details about our shipping process:
Shipping Methods:
We offer various shipping methods to accommodate different needs and preferences. During the checkout process, you will be able to choose the shipping method that best suits your requirements. Our available shipping methods include:
- Standard Shipping: This is our most affordable shipping option, with delivery typically taking 5-7 business days.
- Express Shipping: For those who need their order sooner, we offer express shipping with delivery within 2-3 business days.
- International Shipping: We also ship internationally to select countries. Please note that international shipping may take longer due to customs clearance processes.
Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination. The exact shipping cost will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.
Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This tracking number can be used to track the progress of your shipment online. Simply visit our website and enter the tracking number in the designated tracking tool to get real-time updates on the whereabouts of your package.
Shipping Restrictions:
While we strive to offer shipping to as many locations as possible, there may be certain restrictions and limitations based on local regulations. If you encounter any issues during the checkout process regarding shipping to your desired location, please contact our customer support team for assistance.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.
Customer Support:
If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any necessary information to ensure a smooth and satisfactory shipping experience.
At Quiet Witness, we value your satisfaction and strive to make your shopping experience as seamless as possible. Thank you for choosing us for your religious-themed apparel needs.
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within X to X business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list countries].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
|
Shipping option |
Estimated delivery time |
Price |
|
Option 1 |
X to X business days |
$X |
|
Option 2 |
X to X business days |
$X |
|
Option 3 |
X to X business days |
$X |
Local delivery
If you offer local delivery or in-store pickup to customers in your area, you can dedicate a section of your shipping policy page to explain the process or create a separate shipping page specifically for local customers.
Free local delivery is available for orders over $X within [area of coverage]. For orders under $X, we charge $X for local delivery.
Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
You can list out the ZIP/postal codes you service and/or consider embedding a map here so customers can easily see if they are within your local delivery range.
In-store pickup
You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: [list of countries].
If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries].
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.
|
Shipping option |
Estimated delivery time |
Price |
|
Option 1 |
X to X business days |
$X |
|
Option 2 |
X to X business days |
$X |
|
Option 3 |
X to X business days |
$X |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@email.com.